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vbs /unpkey:[productkey] eg: cscript ospp vbs /unpkey:VMFTK Important: Restart the machine The prompts should stop appearing and emails should now load correctly.. Under Settings, Accounts, Access work or school we found an Office 365 account and a domain login.. Due to a calendar issue when we first got Office 365 we were using a registry fix that disabled MAPI and forced RPC over HTTP.. Coincidentally, we experienced a MAPI issue that needed to be resolved at the same time.. HKEY_CURRENT_USER Software Microsoft Exchange DWORD MapiHttpDisabled, The Data value was set to 1 Microsoft stopped supporting MAPI over HTTP in October, we didn't experience any issues so we thought we were good.. This issue is created when logging into Office 365 to activate Office or when a user changes their password.. Clicking on the Office 365 account and selecting Remove solved the problem for us.. The Grace key eventually expires, but will lie dormant for an unspecified period of time.. Background: Even when you login to Office365 com and use the user's credentials to download and install the product, it will create two license keys: 'Office16O365ProPlusR_Subscription1 edition' and 'Office16O365ProPlusR_Grace edition' This happens after O365 is installed and after you sign in to the first product (ie Word, Outlook etc).. The Microsoft Support and Recovery Assistant for Office 365 (or SaRA for short) allows you to fix problems with Outlook and other Office 365 products.. vbs /dstatus Check the results Look for the 'Grace edition' and the 'Last 5 characters of installed product key: ' I have found it is usually 'VMFTK' Run: cscript ospp.. To determine if you are using RPC or MAPI, Hold the CTRL key down and left click the Outlook icon in your system tray.. Support and Recovery Assistant works by running tests to figure out what’s wrong.. Eventually, it will interfere with the credential system and cause the issues We had similar issues, Modern Authentication is enabled in our domain, (and we want to keep it for MFA).. The main symptoms have been Outlook repeatedly prompting for a password, email getting stuck in the Outbox or being severely delayed from delivering to the Inbox, terrible performance in office and outlook.. Then in March we started having major Outlook and Office issues, turns out this legacy (mostly forgotten) fix was the root cause.. We've had this issue affect multiple (30+ users) in our office I can't take credit for the command, my boss found it via Google, but here is the fix that has worked for us: Navigate to: C: Program Files (x86) Microsoft Office Office16 Run: cscript ospp.. Windows 10 builds 1703 and 1709, Office 365 and Office 2016 Version 1803 Users would attempt to login to Outlook, the login box would come up and the password box would either be grayed out or disappear entirely.. They are prompted with Add this Account to Windows? The default option is Yes (skip for now which would avoid this issue, is in smaller text on the left side of the dialogue box, giving end users the impression that Yes is the better option). a5171a3e95
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